International Orders
Bespoke VIP regularly ships to customers all over the world. All customers located outside of North America must pay by bank wire or international check for their initial order. Credit card orders will be accepted on follow-up purchases at Bespoke VIP discretion. Customers are responsible for their respective country’s imposed fees and/or duties on imported items.

Shipping and Damage
All products shipping from our warehouse have been carefully inspected for damage prior to shipping. In many cases we will improve on and reinforce the original packaging provided by the manufacturer. Our expert shipping staff takes extra time in the packaging process to minimize potential shipping damage. Upon the arrival of your items, inspect everything thoroughly, even if packaging is intact. In cases where the item is damaged and you have signed for it, a damage claim must be filed with the shipping carrier. This claim must be reported within three days of the delivery date. All shipped items are insured. Bespoke VIP will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible.

Overseas Special Orders
All special orders must be paid in full. Special order payments are non-refundable, except in the rare case of manufacturer defect, or incorrect item being shipped. Please take caution in your purchase as some items are not intended for use with overseas vehicle variants. We guarantee that all products we sell are genuine and in new condition. We can not guarantee exact fit of imported products on vehicles of different origin than manufacturer’s intended use. Bespoke VIP's core focus is procurement of automotive products from varying countries, particularly from Japan. On some occasions there are multiple variations of the same general product offered by a manufacturer. When placing an order, it is the customer’s responsibility to supply us with product numbers, and/or exact information identifying the product being purchased. Without exact details, provided at the time of order submission, Bespoke VIP can not be held responsible for fulfillment of similar but not intended product. Bespoke VIP considers any item produced by the intended manufacturer, for the intended vehicle (in the manufacturer’s origin country), with a similar product title, to be a match to the ordered part. Any disputes regarding incorrect product fulfillment must be filed within five days of product delivery and must be accompanied with written documentation supporting the claim. In all foreseeable times of potential miscommunication we will contact our customers to verify details of their order.

Refunds and Exchanges
Products ordered from US based manufacturers may be eligible for a refund if still in new condition and in original packaging. Any refund will be issued at our discretion and will be subject to a 25% restocking fee. All internationally sourced products are automatically considered special order items and will not be eligible for any refund or exchange. For special order items, we will happily exchange parts that do not match with the product which was ordered.

Shipping and Order Delivery Information
Items that are in stock in the US, either at Bespoke VIP’s warehouse or at a supplier’s warehouse, are generally delivered within 7 days. Special order items from overseas take considerably longer. Bespoke VIP offers delivery estimates to our customers which take into consideration manufacturer availability and shipping schedule. Many Japanese manufacturers work in a “just in time” inventory system and often take 2 to 6 weeks to produce an item once an order is submitted. All deliverable items are then sent to our Japanese warehouse. Bespoke VIP ships a minimum of one full ocean freight container every month from Japan, oftentimes more than one a month. Ocean freight takes an average of 4 weeks. Typically it breaks down to one week in Japan for paperwork and customs, two weeks by boat and one week in US customs/clearance. Due to the wide number of variables between manufacturer and shipping schedules, delivery estimates are simply just that - estimates. We estimate conservatively and we usually deliver faster than our estimates suggest. It is not Bespoke VIP's policy to guarantee delivery time of any special order item, this is impossible for us to do.